Andrew Aquino

Product designer who loves telling great stories. Based in New York. Currently looking for 2024 freelance projects.

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Cruise Support Chat

Led integration of Support Chat between our consumer app and operator tools. Evangelized strategy around chat bots that answer quickly, improve support quality, and minimize operational costs.2023

Cruise Self Service Strategy

Developed strategy to reduce operation costs across the Customer Support portfolio.2022–2023

Freelance Work

As a solo designer, I supported 6 startups, including those backed by Y-Combinator and Sequoia Arc.
2017–2023

Facebook Reels

During the short-form video renaissance, I was the first designer for Reels on Facebook. Aligned approach across two product leadership teams: Instagram and Facebook. Leveraged prototyping to pitch a viewer design system. Championed a differentiation strategy that better leveraged the strengths of the Facebook app. 2021–2023

Facebook News Feed

For three years, supported the most visible internet feature in history. Developed features for delivering unconnected content (before it was cool). Designed way to sort by most recent (also before it was cool).2017–2021